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For Clients

Client Care & Service

The Law Society client care and service information is set out below.

 

Whatever legal services your lawyer is providing, he or she must:

 

  • Act competently, in a timely way, and in accordance with instructions received and arrangements made;

 

  • Protect and promote your interests and act for you free from compromising influences or loyalties;

 

  • Discuss with you your objectives and how they should best be achieved;

 

  • Provide you with information about the work to be done, who will do it and the way the services will be provided;

 

  • Charge you a fee that is fair and reasonable and let you know how and when you will be billed;

 

  • Give you clear information and advice;

 

  • Protect your privacy and ensure appropriate confidentiality;

 

  • Treat you fairly, respectfully and without discrimination;

 

  • Keep you informed about the work being done and advise you when it is completed;

 

  • Let you know how to make a complaint and deal with any complaint promptly and fairly.

 

The obligations lawyers owe to clients are described in the Rules of Conduct and Client Care for Lawyers.  Those obligations are subject to other overriding duties, including duties to the courts and to the justice system.

 

If you have any questions, please visit www.lawsociety.org.nz or call 0800 261 801.

Fees

My fee shall be set by reference to my hourly charge out rate and to other factors and advised at the time of your initial instructions. 

 

I reserve the right to alter my charge out rate from time to time (with prior notice given).

 

I usually render invoices at the end of every month.  I require payment within seven days of the date of invoice.
 

I am able to accept payment of my invoices by credit card (details included on invoices).

Termination of Retainer

You may terminate my retainer for any reason at any time on five working days written notice to that effect.

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I reserve the right to suspend or to terminate any brief at any time and without notice should I consider that I am in a position of conflict of interest or duty, if an account is delinquent, or if I have “good cause” to terminate the retainer (as provided for in the Law Society’s Rules of Conduct and Client Care for Lawyers).

Professional Indemnity Insurance

I hold professional indemnity insurance that exceeds the minimum standards specified by the New Zealand Law Society.

Complaints

If you have a complaint about my services, I would be happy to meet with you to discuss the complaint so that we can attempt to resolve it between ourselves.

 

If you do not wish to meet with me to discuss the complaint, or if we are unable to resolve it, then the complaint may be referred to the Lawyers Complaints Service of the New Zealand Law Society. In the first instance telephone (+64)0800 261 801 to be connected to the nearest Complaints Service Office, which can provide information and advice about making a complaint.

Terms of Engagement

You can download a copy of my standard terms of engagement by clicking on the following icon:

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